Will backers of the Calliope package get copies of the Namesake ebooks?
Yes, as soon as the Kickstarter is over, all those who pledged for the Calliope package will have access to DRM-free copies of Namesake vol. 1 and vol. 2.
Last updated: July 31, 2014 20:36
How can I get a second book?
If you want a second book and extra set of Kickstarter goodies, you can upgrade to the $60 Fairy Couple package.
If you just want a book with no extra Kickstarter goodies, then add $25 to your current pledge. When we send out Kickstarter surverys and BackerKit invitations, you’ll be able to indicate on your survey that you paid for an extra book.
Last updated: August 05, 2014 09:47
Is there a chance to get lower shipping for Canada?
Because of the book’s projected weight, shipping to Canada is going to cost around $20 whether we mail it from the U.S. or pay customs fees, bring it across the border, and use Canada Post. We’re sorry about that!
Last updated: August 06, 2014 19:36
Will backers of the Calliope package get copies of the Namesake ebooks?
Yes, as soon as the Kickstarter is over, all those who pledged for the Calliope package will have access to DRM-free copies of Namesake vol. 1 and vol. 2. Last updated: Thu, Jul 31 2014 11:36 pm EDT
How can I get a second book?
If you want a second book and extra set of Kickstarter goodies, you can upgrade to the $60 Fairy Couple package. If you just want a book with no extra Kickstarter goodies, then add $25 to your current pledge. When we send out Kickstarter surverys and BackerKit invitations, you’ll be able to indicate on your survey that you paid for an extra book. Last updated: Tue, Aug 5 2014 12:47 pm EDT
Is there a chance to get lower shipping for Canada?
Because of the book’s projected weight, shipping to Canada is going to cost around $20 whether we mail it from the U.S. or pay customs fees, bring it across the border, and use Canada Post. We’re sorry about that! Last updated: Wed, Aug 6 2014 10:36 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.